Policies – Canadian Building Manager Institute

Code of Conduct
All CPBM™ learners are expected to:
Engage respectfully with CBMI instructors, staff, and fellow learners during live sessions and any online discussion spaces
Submit their own original work for any assessments, quizzes, or exercises
Use CBMI materials for personal learning purposes only, and not redistribute, resell, or publicly share course content without written permission from CBMI
Provide accurate information during registration
CBMI reserves the right to suspend or revoke access to the program, without refund, for conduct that violates these standards, including harassment of staff or other learners, academic dishonesty, or unauthorized distribution of course materials.
Certification Issuance
The CPBM™ credential is issued upon successful completion of all 10 modules and any required assessments. CBMI does not guarantee employment, salary outcomes, or specific career results as a result of completing the program.
Certification Maintenance and Renewal
CPBM™ is a one-time credential and does not require periodic renewal The CPBM™ credential does not expire and does not require renewal.

Code of Conduct
All CPBM™ learners are expected to:

Engage respectfully with CBMI instructors, staff, and fellow learners during live sessions and any online discussion spaces

Submit their own original work for any assessments, quizzes, or exercises

Use CBMI materials for personal learning purposes only, and not redistribute, resell, or publicly share course content without written permission from CBMI

Provide accurate information during registration

CBMI reserves the right to suspend or revoke access to the program, without refund, for conduct that violates these standards, including harassment of staff or other learners, academic dishonesty, or unauthorized distribution of course materials.

Refund and Cancellation Policy

All CPBM™ enrolment fees are final. Once payment has been received and access to any course materials, modules, or content has been granted, no refunds will be issued under any circumstances, including but not limited to change of mind, incomplete progress, dissatisfaction with course content, scheduling conflicts, or inability to complete the program.

By enrolling in the CPBM™ certification program, learners acknowledge and agree to this no-refund policy prior to completing payment.

This statement explains how the Canadian Building Manager Institute (“CBMI,” “we,” “us”) collects and handles your personal information, and sets out the terms governing your use of this website and the CPBM™ certification program materials referenced on it. By using this site, submitting a form, or enrolling in the CPBM™ program, you agree to the terms below.

Information We Collect
When you submit our Contact form or request information about the CPBM™ program, we collect the information you provide, which may include your name, email address, phone number, province, current role, and the details of your inquiry. We do not knowingly collect this information from anyone under the age of 18.

How We Use Your Information
We use the information you submit to:

Respond to your inquiries about CPBM™ certification, program details, or partnership/employer requests

Send you information you have requested about enrolment

Maintain internal records of communication with prospective and current learners

We do not sell your personal information to third parties.

How Your Information Is Shared
Your information may be processed by the third-party service providers we use to operate this website and handle form submissions, including our website hosting provider and our form-processing plugin. These providers process data only as necessary to deliver their service to us and are not authorized to use your information for their own marketing purposes.

Data Retention and Security
We retain the personal information you submit for as long as necessary to respond to your inquiry or maintain a record of your enrolment, and we take reasonable steps to protect it against unauthorized access. No method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies
This site may use cookies or similar technologies through its hosting and analytics tools to understand site usage and improve the visitor experience. You can control or disable cookies through your browser settings.

Your Privacy Rights
Under Canadian privacy law, you have the right to request access to the personal information we hold about you, request correction of inaccurate information, and request that we delete information we no longer need to retain. To make such a request, contact us using the details below.

Website Content and Intellectual Property
All content on this site — including text, course descriptions, module outlines, and the CPBM™ and CBMI names, badge logo, and associated marks — is the property of CBMI and may not be copied, reproduced, or redistributed without written permission.

Acceptable Use
You agree not to use this website to submit false information, attempt to disrupt or gain unauthorized access to the site, or use any content from this site for a competing commercial purpose.

No Warranty / Disclaimer
Information on this website, including any content related to career outcomes, salary expectations, or job availability, is provided for general informational purposes only. CBMI makes no guarantee of employment, income, or specific career results from viewing this site or completing the CPBM™ program.

Limitation of Liability
To the fullest extent permitted by law, CBMI is not liable for any indirect, incidental, or consequential damages arising from your use of this website or reliance on its content.

Governing Law
This statement and your use of this website are governed by the laws of the Province of British Columbia and the laws of Canada applicable therein.

Changes to This Statement
We may update this Privacy Policy & Terms of Use from time to time. Continued use of this site after changes are posted constitutes acceptance of the revised terms.

BUILDING MANAGER COURSE BC & AB PROGRAM STANDARDS & GOVERNANCE

Building Manager Course BC & AB is A concise statement of assessment standards, learner rights, and quality assurance practices. Applies to All learners, instructors, and assessors participating in the program. Effective date August 20, 2026 Document owner Program Director Scheduled review Purpose and Scope August 2027, or sooner where a material change is required. These standards establish the minimum rules for assessment, grading, appeals, and program maintenance. They apply to every formal assessment in the Building Manager Course BC & AB. Where a course outline or assessment instruction gives a more specific requirement, that requirement applies to the assessment. Exam Policy and Academic Integrity • Learners must complete quizzes, assignments, and final examinations using their own work. Collaboration, coaching, or use of external assistance is permitted only where the assessment instructions expressly allow it. • Only reference materials and tools identified as permitted for an assessment may be used. An assessment is closed-book unless the course materials state otherwise. • Assessments must be submitted within the stated availability period. Learners are responsible for confirming that an online submission has been received. • The program may use identity verification, randomized questions, review of submission patterns, or other reasonable measures to protect assessment integrity. • Learners receive one initial final-exam attempt and one re-attempt after completing the required review activity. Additional attempts are exceptional and require written approval from the Program Director. • Plagiarism, impersonation, unauthorized sharing of questions or answers, falsified records, or other academic misconduct may result in a reassessment, a failing grade, removal from the program, or another proportionate outcome. Grading and Completion Standard Assessment component Weight Minimum expectation Knowledge checks and module quizzes 30% Complete all assigned checks. Applied exercises and assignments 30% Complete all required submissions. Final examination 40% Achieve at least 70%. To earn course completion, a learner must achieve an overall weighted grade of at least 70%, meet the final exam minimum, and complete every mandatory activity. Grades are based on the published rubric or answer key for the assessment. When a graded submission requires instructor review, the program will normally provide the result and available feedback within 10 business days.

Effective August 20, 2026 | BUILDING MANAGER COURSE BC & AB PROGRAM STANDARDS & GOVERNANCE Appeals Process • Step 1: A learner may request an informal clarification from the instructor within 5 business days of receiving the result. • Step 2: If unresolved, the learner may submit a written appeal to the Program Director within 10 business days of the grading decision. The appeal must identify the assessment, the decision being challenged, the basis for the appeal, and relevant supporting information. • Step 3: The Program Director will arrange a review by a qualified person not involved in the original decision where reasonably possible. The reviewer may confirm the result, adjust the result, or require reassessment. • A written outcome will normally be provided within 10 business days of receiving a complete appeal. The outcome of the formal appeal is final within the program. Program Governance and Update Cycle The Program Director is accountable for approving these standards, monitoring assessment quality, and ensuring that instructors apply published requirements consistently. Instructors and assessors are responsible for using the applicable rubric, maintaining assessment records, and escalating integrity concerns promptly. The program is reviewed at least once each year. An earlier review is triggered by material regulatory or industry changes, learner feedback, assessment results, delivery issues, or identified quality risks. Approved changes are version-controlled, posted in the learning platform, and communicated to active learners when they affect course requirements. Changes will not be applied retroactively in a way that disadvantages a learner who has already completed the affected requirement. Document control: Version 1.0 | Owner: Program Director | Next scheduled review: August 2027 Version 1.0 | Effective August 20, 2026 |